FAQs

Thank you for visiting Lolamir. Our priority is to provide an exciting and safe luxury shopping experience, as well as provide the elevated level of personal service that is synonymous with a luxury shopping experience. We are happy to address your questions and concerns.

 

FREQUENTLY ASKED QUESTIONS

 

Are the products on Lolamir 100% authentic?
Yes, all of our designer handbags and accessories are 100% authentic. All of our merchandise goes through a strict inspection process before being mailed to the customer. All orders include original dust cover and/or designer box, authenticity cards and tags. 

 

Do you do consignment?
No, we don't consign - but don't let that stop you from shopping with us! We offer incredible deals on all of our merchandise. 

 

Will my purchase come with authenticity cards and tags?
Yes, all of our handbags and accessories include original dust cover and/or designer box, authenticity cards, controllato cards and/or tags.

 

Do you ship overseas?
Yes, we ship to the UK, Canada and most International countries via USPS International, UPS, FedEx or DHL. See Shipping & Returns.

 

How much is shipping?

DELIVERY TIME
Orders placed before 2:00pm, Monday - Friday, are processed within 1-2 days. Orders placed during the weekend will be processed on the next business day. 

Orders shipped within the U.S. are delivered within 2 - 4 business days excluding processing time.

International orders are delivered within 4 - 7 days excluding processing time.

SHIPPING RATES

Domestic (contiguous United States)

Standard Shipping (2 - 4 days) - $25.00 or FREE for orders over $500

International & non-contiguous U.S.*

Standard International (4 - 7 days) - $45 or FREE for orders over $500.


*Alaska, Hawaii, Puerto Rico, U.S Virgin Islands, American Samoa 

What is your return policy?
If you are not satisfied with your order for any reason, you may return it for a full refund within 7 days and a store credit within 30 days of receipt. Please see our full return policy.

 

Is my transaction secure?
Every on-line transaction made within lolamir.com is transmitted across the Internet using SSL (Secure Socket Layer) encryption. This industry standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server. We take the issue of security very seriously and have taken every step possible to protect you.

 

Do you use a Secure Payment System?
Lolamir uses secure payment systems and is fraud protected by means of the most enhanced information control and protection methods existing. Lolamir.com is a Verified by Visa Participating Merchant. This unique service from Visa gives you added safety when you buy online. Learn more by clicking on "Verified by Visa" Logo below. Lolamir is also Verified PayPal Merchant. which indicates the we have passed all PayPal security checks. This offers customers increased security, to use PayPal as a payment method.