Returns & Exchanges
You have seven days to return your items. The products must be sent to us in new condition (not used, not worn, not washed, etc.) with the brand labels.
Additionally, you may return your item for store credit only within 30 days of receipt in the original condition as received.
Returns will not be accepted if the item(s) do not meet our return conditions.
Don't hesitate to contact us at firstname.lastname@example.org or call +13475179464 Monday to Friday, 9 am to 5 pm, to authorize your return.
Specially sourced and concierge items cannot be returned, and sales are final.
RefundsIf you are unhappy with your purchase, you need to obtain an authorisation and return the item within seven days of your purchase. The item must be posted to us via registered mail within seven days of purchase. We will process a refund within 48 hours of receipt of the package, but it may take up to 15 days for your bank to process the payment. We will refund the total amount of the product using the payment method used at the time of purchase. The shipping fees, if paid, will remain at your cost.
We guarantee a refund for products you do not wish to keep, which is returned per our Return Policy.
The refund can only be requested by the person who placed the order and will be made using the original payment method. You will be notified by email when your refund is issued.
Items should be returned unused with all tags still attached to the garment. Returns damaged, soiled or altered from the original condition may not be accepted and may be returned to the customer. Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. All items returned should have written approval from us. Unidentified returns may be returned to the sender.
If I Didn't Receive a Full Refund for a Cancelled Order
If you have received a refund for an item that was listed outside your home country, your bank or credit card issuer may have applied an international transaction fee, which reduced the final amount received into your account.
These fees are not charged by Lolamir, so unfortunately, we’re not able to refund them.
To give you an idea of what this could mean for any cancellations or refunds, the fee is typically between 1-3% of the transaction amount.
To avoid a transaction fee being applied to future refunds, you may discuss international transaction fees with your bank or credit card issuer.
Please contact us at email@example.com or at +13475179464 Monday to Friday, 9 am to 5 pm, to authorize your return.
We do not provide an exchange option at this time. You can purchase the item you prefer and return the item you do not wish to keep.